DHL Global

Benefits

• Transit times average between 3 – 5 business days from collection to delivery
• Domestic and international door-to-door coverage

International Surface Air Lift (EMS)
POS Malaysia Postal Service

Benefits

• Expedited dispatch and transportation for First–Class Mail International items
• Delivery times average 7–14 business days
• Travels directly from the Malaysia to its destination country by air

International Shipping Terms and Conditions
We ships Health & Beauty Products to countries around the world. Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

Product Pricing and Exchange Rates:
All prices listed are in Ringgits Malaysia. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

International Addresses:
NOTE: You must provide a street address for shipping. We cannot ship to P.O. Boxes internationally.

International Shipping Fees, Import Duties and Taxes:

• All International shipments will be charged postage costs calculated by weight and destination.
• Import Taxes: E Comfort Health Studio's prices do not include customs fees, taxes and tariffs. You may have to pay import taxes, customs duty, etc. These charges are separate from your shipping charge, and you will be billed directly for them.
• Customers outside of the Malaysia may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
• You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.
• It is your responsibility to make sure that you are allowed to import nutritional supplements from the Malaysia.

International Returns or Packages Refused:
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to E Comfort Health Studio for the return of the package. If the DHL / Fedex return to shipper cost is greater than the cost of the goods ordered, We will instruct DHL / Fedex to abandon the order, there will be no credit to the customer for the order. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country's Custom and Import Policies:
Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.

Additionally, when ordering from ecomforthealth.com.my, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Any fees charged to ecomforthealth.com.my due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.